Improving Customer Services

Over the past few months we have been working on a project called 'Shaping our Future' to improve our services to you. We wrote to all tenants in July 2009 setting out our initial ideas.

Since then a variety of activities have taken place. Tenants have been at the heart of the work through involvement on committees and at Board level and the results of the 2009 Tenant Satisfaction Survey have been used to shape our thinking.

The Board of Peak Valley have agreed to have a Customer Services Directorate to deliver services to you. The Board believe this will allow us to deliver consistently high standards of service to all Peak Valley customers in line with Board requirements for governance, scrutiny and accountability.

Please read the Improving Customer Services newsletter below which explains our proposals for how the Customer Services Directorate will provide services for you. The Managing Director and Board of Peak Valley will monitor the performance of the Directorate to ensure that services to you improve. We will deliver local services from the office on your estate.

If you would like to be part of this exciting project please email shapingourfuture@contourhousing.co.uk giving your name address and how you would like to get involved e.g. questionnaires, focus groups, residents’ meetings etc.

Alternatively you might want to tell us about the services that you receive at the moment or new services that you would like to see in the future via our forum.

As the project progresses we will update this section of the website so you can see how we are improving our services.

Newsletter June 2009

Newsletter January 2010

Latest forum posts:

Thanks Admin Hope for Best for your forum. [url=http://www.hotmail-email.us]hotmail email[/url]
by ya great (as Guest) on March 04, 2010 5:16:39 AM

Welcome to the Shaping Our Future Forum
by shapefuture on August 24, 2009 2:46:48 PM